Changing Customer Expectations in a Digital-First World
For most consumers, shopping for a new car starts on their mobile device, not at the dealership. Digital technology has been transforming the way consumers shop for more than a decade, but it is also transforming the way they buy, finance, and even use their vehicles.
A consumer-first mindset is more than a philosophy, it’s an opportunity to have a direct and more-meaningful relationship with your customers. The automotive and mobility industry has a unique opportunity to serve customers with an ongoing (even lifetime) relationship across purchasing, financing, servicing, subscriptions, and many other contact points throughout the automobile-ownership experience.
Shift Your Automotive & Mobility Transformation Into High Gear
Our number one goal is to help you modernize, innovate, and disrupt to win in the increasingly competitive automotive and mobility market. Let our industry experts help put your entire plant-to-dealer operations, from manufacturing to product management to digital marketing and sales, on the right track.
World-Class Capabilities for Your Specific Need
Sales and Marketing
- Shopping tools
- Journey science and customer experiences
- Targeting and personalization
- Connected data and solutions architecture
- OEM, EV and mobility digital transformation
Owner
- Deep loyalty programs
- Establish customer lifetime value
- Captive finance
- Omnichannel customer engagement
Commercial
- Remote service billing, repair, and maintenance
- Rerouting
- Supply chain
- Subscriptions
- Telematics
Dealer
- Portals
- Adaptation for EV
- Process automation
- Sales and service integration
- Mobility in sales and service
Commerce
- Integration of virtual and offline showrooms
- Direct to consumer
- Parts and accessories
- Order management
- In-vehicle subscriptions
Tap Into Our Deep Industry Experience
Our automotive and mobility experience helps OEMs, suppliers, and dealers work together to delight owners and passengers across the globe. More than 150 leading companies that help move the world forward have counted on us.
See How We’ve Revved up Success for Our Clients
Consumers Expect More From Automakers and Dealers
We surveyed more than 1,000 vehicle owners to learn about their preferences and experiences when purchasing a new vehicle, focusing on the differences between electric vehicle (EV) owners and those who drive gas-powered vehicles – also known as internal combustion engine (ICE) vehicles – or hybrids. The results indicate that non-EV owners are more dissatisfied and expect more from automotive dealers and manufacturers.
Our Passion for Automotive Meets Your Drive for Innovation
Perficient has launched a program to partner with collegiate teams that design, build, and race vehicles for Formula SAE across the nation and around the globe. Our passion for automotive innovation drove us to support these young minds who are the next generation of automotive leaders.
Accelerate and Overcome with Our Automotive Strategic Positions
Hit the Brakes and Learn About Trends Shaping the Industry
Meet An Expert
Justin Huckins
Justin is a Director of Digital Strategy and Innovation at Perficient with a focus on martech, automotive, loyalty and overall digital strategy. He helps organizations gain insights, understand industry trends, build trust with customers, and utilize their technology stacks to establish digital products that achieve optimum business value and grow revenue. He has worked in consulting for over 10 years much of that supporting industry leading automotive OEM’s. In addition to automotive he brings a depth of cross industry expertise including automotive, manufacturing, insurance, retail, healthcare and financial services.
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