What is Find Care?
Find Care is the digital journey for patients to research providers and services aligned with personal needs and preferences, easily request an appointment, and receive convenient nudges that support quality health care appointments.
To build brand loyalty and trust, health systems must improve patient satisfaction across the full care journey, starting with the steps to choose a provider, which signals real-time intent.
Health systems are actively focused on gaining market share and better managing the cost of care but have been hesitant to adopt emerging AI-enabled digital experiences for patients' benefit. Meanwhile, consumers are losing patience with out-of-touch expectations and the burden of navigating a complex health care ecosystem.
Leading health care providers are building competitive advantages and trust with consumer-centric experiences that ease the journey and satisfy patient expectations for convenience, ease of use, simplicity, and quality care.
To remain relevant, health systems must know the consumer—how they shop for and choose care—and forge an intuitive digital journey rooted in a deep understanding of consumers’ priorities. This moves beyond standard filters for location, insurance, costs, and physician experience to prioritize ideal fit based on a patient’s unique preferences and care needs.
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