Major Not-For-Profit Health Insurer
A Cloud Migration for Modernization and Scalability
Challenge + Opportunity
The legacy telecom infrastructure wasn’t scalable and did not seamlessly integrate with modern payment processing platforms.
Solution Highlights
We partnered with Twilio to architect a modern solution with voice channel conversion to Twilio Flex leveraging session initiation protocol (SIP) and implemented a post-call survey.
Key Benefits
The new cloud-based platform supports the authentication and authorization of payments and seamlessly integrates with other platforms to empower the agent and user experience.
