Major Not-For-Profit Health Insurer

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Building Clarity and Accelerating Value With GenAI Innovation

Challenge + Opportunity

The health insurer wanted to identify ways Generative AI could reduce technical debt and increase delivery velocity, but it lacked experience and wasn’t sure where to start.

Solution Highlights

Leveraging our AI AMP framework, we led an envisioning workshop to help our client reimagine the servicing experience and identify priorities for rapid protypes and GenAI tooling.

Key Benefits

We facilitated clarity and consensus on two use cases—API testing automation and documentation generation from a legacy code base—that were implemented, generating business value.

Of GenAI opportunities evaluated

Key use cases implemented