Premier Digital Infrastructure Firm
Amazon Connect + Salesforce Service Cloud Unified Systems
Challenge + Opportunity
Our client had restricted dashboard capabilities and limited visibility into agent efficiency. Automated processes, enhanced metric reporting, and productivity baselines were needed.
Solution Highlights
We unified global service channels and integrated Salesforce Service Cloud and Amazon Connect to provide the capabilities to build an end-to-end experience.
Key Benefits
Standardized global and regional processes can support customers in real time. Decreased response times give leaders visibility into their region and agent operations.
